All that I have to say is FANTASTICO! Anyone thinking of going with Routhost...think no further! They have excellent service and the best customer support hands down! I ran around like a mad lady when my site had problems and my shopping cart - digishop and also paypal both pretty much told me "oh well!" The only thing they were willing to do was sell me more of their services and products! And then Ta-da! Routhost saved the day! Customer support it the most important and should be of most importance when choosing a hosting company...Of which I am 100% satisfied! Thanks a bunch! I would recommend Routhost to everyone! A million thanks over!
| Limited Time Sale! |
| Posted by ARukhlin / 11/01/2007 The next two weeks are the prime time to get a hosting account with us or to upgrade your existing one. The low price sale will last until November 15, 2007. Hurry! The price cannot stay this low forever! |
| New helpdesk system |
| Posted by ARukhlin / 01/18/2007 To provide our customers with better support, we have setup a new more powerful helpdesk system - Kayako. One of the main things it will allow you to do is rate the responses of our staff. Based on such ratings we will be able to evaluate the helpfulness of our responses and see which areas of our service need improvement. Among other things, Kayako allows customers to keep track of their trouble tickets, access the knowledgebase articles and recommended downloads. |
| Now More Disk Space! |
| Posted by ATsukanov / 09/06/2006 We are happy to inform you about recent improvement in our hosting service. We have increased the amount of disk space available for all hosting accounts. The new numbers are as follows: Bronze - 1000 MB Silver - 2000 MB Gold - 4000 MB If you are a current customer, your account limits have been updated accordingly and you can now take advantage of extra disk space available to you. There is no action required on your part. Thank you for choosing ROUThost.com! Anton & Alexey ROUThost.com Management |
| Seven Servers And Growing |
| Posted by ARukhlin / 08/22/2006 Dear Customers, ROUThost.com continues its fast growth, now spanning seven servers with customer accounts. We want to thank all of you for your continuing support and valuable business. We appreciate you bringing more websites for us to host and telling friends about our company. One of the recent improvements to our service are the new servers we have been setting up in place of the old ones. The new servers are faster and have larger harddrives to accomodate your growing websites. Thank you for choosing ROUThost.com! Anton & Alexey ROUThost.com Management |
| Peer-To-Peer Networks |
| Posted by ARukhlin / 06/12/2006 Be advised that we do not allow any peer-to-peer network activities at ROUTHOST.COM. The things we do not allow specifically include "trackers", P2P message boards, P2P links on customer pages. Peer-to-peer networks are not illegal, but many people violate the law and disrupt our hosting service by mis-using them. By expressly prohibiting P2P on our servers we expect to improve the uptime and performance of the servers. |
| Service Status Page |
| Posted by ARukhlin / 01/05/2006 You can now visit http://www.routhost.com/support.php to check the status of the server where your website is located. The table located in the bottom of the page is refreshed each time you reload the page. The status of a service is shown with a check (OK) or a cross (not responding). If you do not know on which server your website is located, login to the CPanel and check the account information on the left where is says "Shared Ip Address". Compare this address to the server addresses on the status page. If you have a dedicated IP, e-mail support to find out which server are you on. |
| New Billing System |
| Posted by ATsukanov / 12/09/2005 We have implemented a new billing system. It allows you to perform more functions online and get instant results (upgrade accounts, register domains, etc). Login at this URL and see all the functions available to you: https://secure.routhost.com/ Note that we could not migrate your passwords from the old system, so you will need to reset them by following the "Forgot Your Password" link on the same page. Thank you for choosing ROUThost.com and stay tuned for more service updates! |
| Major Hardware Upgrade |
| Posted by ATsukanov / 10/09/2005 We have completed a major hardware upgrade of our servers. Each server went from single CPU Celeron 2.0GHz to more than twice as powerful dual CPU Xeon 2.4 GHz! Each server is equipped with ultra-fast SCSI harddrive technology as opposed to previously used IDE. This is a huge leap in the development of our company and it makes us proud to provide you with an ever more reliable service from now on. We thank all current customers for their continuing support and welcome new webmasters to try our service and see what the quality web hosting really is. |
| FAQ updated |
| Posted by ARukhlin / 05/16/2005 The FAQ has been updated with lots of new articles and new sections. We will keep on improving it further as time goes by. If you have any suggestions or notice any typos, e-mail us at customercare@routhost.com. FAQ: http://www.routhost.com/support/faq/ |
| Updates Coming Soon |
| Posted by ARukhlin / 05/13/2005 We are working on a number of updates to our service and our website. The biggest one is the FAQ update. That part of our website will become much more useful and extensive. It will allow you to find answers to most of your questions right away and will allow you to learn more about the features of your account (of which there are tons!). We expect to complete the FAQ update by Monday, May 16th, 2005. |
| New Feature: Live Support! |
| Posted by ATsukanov / 02/23/2005 We continue to improve our service on a regular basis and today we have yet another feature to announce. We now provide all our customers with Live Technical Support. There is no wait anymore, have your questions answered by our support staff 24/7. The link to the chat is located on the Support page. We will be glad to hear your comments and feedback. |
| New Feature: Sitebuilder |
| Posted by ATsukanov / 02/09/2005 Today we are proud to announce yet another addition to our service. We now provide you with a SiteBuilder tool. SiteBuilder is a web-based visual HTML editor, which allows you to quickly create good looking websites. You do not need to know any HTML. Choose from 200+ high quality templates and follow simple steps to make any type of website in minutes. See the demo right now This is an addon to our regular service and it costs $7 to be enabled for your account (one-time fee). Please e-mail sales@routhost.com if interested. |
| New Feature: Addon Domains |
| Posted by ATsukanov / 02/02/2005 In a continuing effort to add value to our service we have enabled our "Addon Domains" feature. This feature allows you to host several websites on one hosting account. All the websites share disk space, monthly traffic allowance, and control panel. The total number of websites you can host varies for different packages and is as follows: Bronze - 1 (no addons) Silver - 2 Gold - 3 In order to setup additional websites please login to your CPanel and click the "Addon Domains" icon. If you have any questions, e-mail support@routhost.com. |
| New Feature: MailScanner |
| Posted by ATsukanov / 01/29/2005 In an effort to improve our service even more we have installed a MailScanner package, an advanced spam and virus protection suite. MailScanner has the following features: - protects you against virus, trojan, and 'phishing' attacks - protects against most common known and future attacks exploiting vulnerabilities in your e-mail clients - eliminates spam using a wide variety of techniques - screens out pornography and malware attacks We expect this update to make your computers more secure and reduce the amount of spam you are receiving every day. Please let us know if you have any questions or comments. |
| Double Disk Space |
| Posted by ATsukanov / 12/10/2004 As a part of our continuing service improvement effort we have doubled disk space on our hosting plans. This means that Bronze package now comes with 200 MB storage, Silver comes with 500 MB, and Gold comes with 1000 MB. This service improvement works for current clients, not just for our new customers. The price on all hosting packages stays the same. If you have any questions about this, please e-mail sales@routhost.com. |
| ROUThost.com website updated! |
| Posted by ATsukanov / 10/25/2004 We are happy to present you the new version of our website! If you have any questions about it or notice any typos, contact us through the contact form or e-mail directly at design@routhost.com. We appreciate your feedback and constructive criticism. The main e-mail addresses have not changed. As always, technical support can be reached at support@routhost.com and Sales department at sales@routhost.com. Thank you for using our service. |